Before calling Central Distribution Services to check on the shipment status, please contact the vendor to confirm that the material has been shipped and request a tracking number, name, and phone number of the freight carrier used. If a department needs to inquire about a package not yet received, a representative may contact CDS for information/assistance.
When calling to inquire about freight, please have the following information available. Otherwise, contact Procurement Services for assistance:
- Purchase order number, if applicable, or credit card information, name, and address of the sender
- Carrier name (Ward Trucking, ABF, FedEx Freight, etc.)
- Carrier assigned tracking number
- Department and recipient at Penn State
- Building and room number where the freight is to be delivered.
- Information on who at Penn State may have signed for the package and when it was signed.